Last Updated on February 18, 2023
The airline provides excellent rates for domestic and international flights from the United States to over 70 different destinations around the world.
While the airline is certainly seasoned, many passengers have experienced poor services and in-flight experiences.
Plenty of people have reservations about booking budget airlines, especially when it comes to flying internationally. I flew Avianca for the first time in October of 2022 while traveling to El Salvador.
So below, we’ll break down the pros and cons so you can answer the question “Is Avianca a good airline?” before booking your next flight!
What Kind Of Airline Is Avianca?
Avianca is an airline that caters to all kinds of travelers. For those looking for a full-service experience, they offer an array of first-class offerings from lay-flat seats to a generous rewards program.
On the other end of the spectrum, they primarily operate as a low-cost carrier.
As one of the few airlines offering international low-cost flight options, it could be argued that they are changing the game for traveling internationally on a budget.
Avianca is one of the oldest airlines in the world – founded over 100 years ago as of 2023 – and continues to grow. Each year, they expand their route map and fleet to offer customers even more.
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Table of Contents
Pros
Largest Airline In Columbia, Second Largest In Latin America
Second Oldest Airline In The World
Great For International Travel
Neutral
Flexible But Confusing Cancellation Policies
Cons
Fewer Destination Options For U.S. Based Travelers
Long Customer Service Hold Times
Meals No Longer Included In Fares
Flying on an Avianca plane from Nicaragua to El Salvador
Is Avianca A Good Airline? Pros
1. Several Fare Classes
As of 2021, they offer customers a range of six flight classes to choose from.
Depending on your budget and preferences, travelers have the option of picking from their XS class all the way up to XXL. XS-M are economy-like seats.
The farther up in size, the more comparable the seat to business class and first class options on other airlines.
Each class offers various amenities like extra legroom, complimentary meals and beverages, Wi-Fi access, and priority boarding.
So, you have the option to customize your journey based on your individual needs!
Unlike the budget airlines in America, Avianca Airlines has upgraded some of its fleet to include lay-flat seats.
Lay flat seats are available on their larger aircraft for longer flights. This means you have the option to fly in luxury on your budget flight.
2. LifeMiles Program
If you’re a frequent flyer, Avianca is no different than other major airlines like United and Delta when it comes to rewards for your travels.
You can earn up to seven LifeMiles per dollar spent when flying with them, along with extra points for purchases made with their credit card options.
The red, silver, gold, and diamond cards offer you miles when using them – meaning your travels can take you even farther than before.
You can also use transfer programs to convert your Marriott Rewards or Capital One points for LifeMiles.
Your points through Avianca can be used for cabin upgrades, seat selection, and more.
So, in terms of rewarding you for your frequent travels, this is a big pro to choosing Avianca Airlines.
3. The Largest Airline In Columbia And Second Largest In Latin America
Avianca has made its mark on air travel in Latin America. In 2022, they carried 24.6 million travelers over 187,000 flights across their routes in South America, Latin America, Europe, and beyond.
Despite a rough period coming out of the pandemic, they were still able to launch 21 new routes and plan to continue growing.
As the airline continues to grow in size, they are also expanding its destinations and fleet.
This news means you may start to see even more access to these low-cost international flights.
4. Second Oldest Airline In The World
With a remarkable 100+ year history, Avianca is the world’s second-oldest airline.
Founded in 1919 just after KLM Royal Dutch Airlines, the proven veteran airline has adapted and evolved in order to survive a rapidly changing flight industry.
Known for its strong presence throughout Latin America, the carrier continues to live up to its reputation as an experienced global leader.
There’s something to be said about an airline with the ability to stand the tests of time.
With Avianca’s experience, you can be confident that you’re traveling with a reputable company.
5. Low-Cost Airline
If you’re considering a trip abroad, Avianca Airlines may be the perfect match for you.
With their low-cost fares and international options, they make it easier to find affordable flights outside of your country.
We all know that flight costs can quickly pile up when planning an international trip.
It’s nice to have access to international budget-friendly rates.
For both leisure and business trips, Avianca is definitely worth looking into for cost savings on your next trip overseas!
From my personal experiences with Avianca, they have great rates that are hard to beat when compared to other large carriers.
6. Great For International Travel
Avianca is the perfect airline for budget travelers who want to explore outside of the United States.
There are definitely no frills to flying Avianca, but if you’re willing to make the sacrifice, Avianca offers some of the lowest prices for international flights out there.
With tickets as low as $100 one way, you can find your way to Latin America or Europe at unbeatable prices.
Giving up those flight frills means extra money for experiences and souvenirs when you land!
For travelers with a limited budget, it’s time to start packing your things and book some money-saving flights with Avianca.
7. High Safety Rating
When it comes to a safe and comfortable flight experience, Avianca is an excellent choice.
As a three-star airline, the airline is top-notch and puts the safety of its passengers first above all else.
You can fly peacefully knowing that Avianca has consistently proven itself in taking great care in ensuring flights are secure, having a 7/7 safety airline rating.
8. In-Flight Entertainment
Avianca now has in-flight entertainment on most planes. All you need is your own device – phone, tablet, or computer – and you’ll have access to a library of videos, games, and flight information.
Whether you like playing classic board games, watching comedies, or watching the flight tracker, Avianca’s in-flight entertainment has got it all.
No need to stare out the window and wonder when your flight will end. Enjoy the ride and take advantage of the in-flight entertainment Avianca now offers.
Is Avianca A Good Airline? Neutral
9. Flexible But Confusing Cancellation Policies
Changing or canceling your flight itinerary can be a hassle depending on your fare level.
Customers often find themselves dealing with complicated policies, as well as long wait times when they call customer service.
Additionally, it may take some time to process their request and make the necessary changes.
Understanding these policies may come with complications, and be difficult or confusing.
It’s worth taking the time to research the rules and fees prior to booking so you can plan accordingly if you choose to fly Avianca.
Is Avianca A Good Airline? Cons
10. Poor Reviews
According to reviews on Yelp, Trust Pilot, and BBB, Avianca Airlines consistently gets poor ratings.
Many reviewers claim to have dealt with unprofessional staff members, unclean facilities, and uncomfortable flying experiences on the airline.
A term that comes up frequently is to fly Avianca “at your own risk”. A few reviewers also mentioned that Spirit Airlines and JetBlue’s seats are more comfortable.
If flying in comfort is your priority, Avianca may not be the airline for you.
With that said, the budget Latin American airline seems to have ruffled quite a few feathers in many different areas of service.
11. Fewer Destination Options For U.S. Based Travelers
While the airline offers great deals on international flights, they only have flights departing from airports in a limited number of US destinations: Fort Lauderdale, Miami, New York, Orlando, Los Angeles, Washington, and a few more cities for major destinations.
Therefore, if you live in a different city or far from their departing cities, finding a flight that works for you might be challenging.
However, that doesn’t mean you can’t take advantage of their exceptional fares.
You may have to find your own flights to their more popular destinations like Bogota or Medellin and depart to your final destination from there.
12. Long Customer Service Hold Times
When deciding “is Avianca is a good airline“, many people weigh their options carefully.
While choosing an inexpensive flight is hard to turn down, the low cost at Avianca seems to be matched with poor customer support and long wait times.
Customer reviews have reported unsatisfactory experiences, from long wait times on the phone, unreliable help at the airport, and long case review times.
In my dealings with Avianca, their customer service seems a bit unorganized and I had a couple of really long, frustrating phone conversations because I had to change my travel plans.
Because of these downfalls, fliers have found themselves unable to resolve their claims leaving them without refunds for long periods of time.
Knowing you may be on your own or out your ticket price could sway you in the opposite direction of this international airline carrier.
13. Meals No Longer Included In Fares
Starting December 1, 2022, Avianca began an in-flight service for snacks and meals.
So, unless you’re flying to Europe, you’ll have to purchase any snacks, meals, or drinks during your flight.
On the bright side, they do offer an extensive menu of options to choose from. They accept Visa and Mastercard in the air.
If you are flying their Los Angeles to Bogota route or flights from and to Europe, you will have a hot meal with an appetizer and dessert included in your fare.
They also have options for vegetarians and children.
Barely anyone on my Avianca flight!
Is Avianca A Good Airline FAQ’s
Is Avianca A Safe Airline?
Yes, Aviance is known as a safe airline with a 3-star alliance and a good overall safety rating.
They have recognition within the aviation industry as a trusted service provider for air travel requirements throughout the territories they fly.
Is Avianca Owned By United?
United partners with Avianca, and even assisted with their bankruptcy claims in the past. But, due to United’s contract with its employees, the company is unable to hold majority ownership of another airline carrier.
Is Avianca A Full-Service Airline?
Avianca historically was a full-service carrier. Some of their fleet and flight options still operate as a full-service carrier.
However, the majority of their domestic and short-haul flights are moving towards a low-cost carrier model.
Is Avianca A Star Alliance Airline?
Yes, Avianca Airlines holds a high reputation as a 3-Star Alliance airline.
Final Thoughts: Is Avianca A Good Airline?
All in all, is Avianca a good airline? Well, we can’t say it’s bad, and it’s definitely not one of the worst airlines available. This is especially true if you’re looking for cheap international flights!
Avianca does have some qualities worth noting. Their fare class options and rewards program allows you to make the low-cost carrier a more comfortable experience.
However, poor customer service and lack of basic luxuries during long-haul flights may deter you from wanting to risk the low cost.
Overall, for me, other than a few minor issues, Avianca turned out to be a good choice for international travel.
So, will you be flying Avianca for your next flight? The choice is really up to you!
Safe travels!
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